Conduit now connects to Mews

In short: Conduit now connects to Mews, the cloud-native property management system behind a growing share of modern hotels, hostels, and serviced apartments. Once connected, your Conduit AI agent can pull live reservation and guest detail straight from Mews, and act back on it: move a stay's dates, cancel a reservation, open a housekeeping or maintenance task, and leave an internal note for the team. Reading and doing, in one place.

What is Mews?

Mews is a cloud-native property management system (PMS) built for modern hospitality. Hotels, hostels, and serviced-apartment operators run their daily operation on it: reservations, the front desk, guest profiles, housekeeping and tasks, rates, and availability. For the properties that run on it, Mews is the system of record, the place where the real state of the property lives.

That makes it the system an AI agent most needs to reach. If your agent can't see what's in Mews and act on it, it can only answer questions, not help run the property.

What the Conduit and Mews integration does

Connecting Mews to Conduit does two things at once. First, it gives your agent the live context of the reservation and the guest. Second, it lets the agent take real action back in Mews, not just read.

In other words, Conduit reads from Mews and writes back to it. That two-way connection is the difference between a chatbot that answers questions and an agent that actually does the work, with the approvals and guardrails you set.

The connection runs through Calry, so there's no custom integration project. Connect Mews in a few minutes and the agent has what it needs.

What Conduit reads from Mews

Once Mews is connected, the agent can pull exactly what it needs to answer with the specifics of a stay, in real time.

Reservations

The agent pulls the live reservation: who's arriving, the dates, the status, the balance and whether they've paid, and the access or confirmation codes. No stale export, no "let me check and get back to you."

Guest profiles

It can look a guest up by email or name and see their profile: contact details, language, loyalty, and classifications like VIP or blocklist. So a returning VIP gets treated like one, and the message goes out in their language.

Tasks

It can read the tasks tied to a reservation, with their state, department, and deadline, so it knows what's already in motion before it acts.

Availability

Live availability stays in sync, so when a guest asks about extending or moving a stay, the agent is working from what's actually open, not a snapshot from this morning.

What Conduit can do in Mews

Reading is table stakes. The real unlock is action. Connected to Mews, the agent can:

• Move a reservation's dates — shift a check-in or check-out when a guest asks, and confirm it back to them.
• Cancel a reservation — process the cancellation, applying the fee per your policy, with a note explaining why.
• Open a housekeeping or maintenance task — create the task, set the deadline, and route it to the right department, the moment a guest reports an issue.
• Add an internal note — drop context on the reservation so the rest of the team is in the loop.

So when a guest says their AC is out, the agent doesn't just apologize. It opens a maintenance task for the right department, notes it on the reservation, and tells the guest it's handled, the way an experienced front-desk agent would.

Why a Mews integration matters

Most AI in hospitality stops at answering questions. The hard part has always been doing the work, and the work lives in the PMS. An agent that can't reach into Mews is stuck at FAQs and handoffs.

By connecting to Mews on both sides, read and write, Conduit closes that gap. Your agent sees the live reservation and the guest, and it can act, with the approvals and guardrails you define. That's what it takes for AI to go from a novelty to a real part of the team.

Frequently asked questions

What does the Conduit and Mews integration do?

It connects your Conduit AI agent to Mews in both directions. The agent reads live reservation and guest detail and synced availability, and it can move reservation dates, cancel reservations, open tasks, and add internal notes.

Is the data live?

Yes. The agent pulls the current reservation, guest, and availability from Mews at the moment it needs them, so it works from the real state of the property, not a stale export.

Can the agent change or cancel a reservation?

Yes. It can move a reservation's check-in and check-out dates and cancel a reservation, with the approvals and guardrails you configure. Cancellation fees follow your Mews policy.

Can it handle housekeeping and maintenance?

Yes. The agent can open a Mews task, set a deadline, and assign it to a department, so a guest-reported issue becomes a routed task without anyone copying it over by hand.

How do I connect Mews to Conduit?

If your property runs on Mews, connecting it takes a few minutes through Calry. Already on Conduit? Add Mews in Settings → Connections. New to Conduit? Book a demo and we'll set it up on your property.

Mews is available to connect in Conduit today. Book a demo and we'll show you how it works.