Vacation Rental Answering Service That Resolves Problems, Not Just Takes Messages
When a guest calls at 2am about a broken access code, Conduit's voice agent already knows their reservation details, generates a new code from your PMS, and delivers it on the same call. No callback queue. No waking you up.
Why Human Answering Services Fall Short for Vacation Rentals
They take messages instead of solving problems. When a guest calls about a lockbox failure at 11pm, a traditional answering service takes a message and queues a callback. The guest is still locked out, and you're woken up to fix it.
Expensive and inconsistent coverage. Human services charge per call or per minute, with costs escalating during peak season. BlueGems was spending the equivalent of $6–8K per month on support coverage before switching to Conduit. Quality varies by agent; training is constant; turnover means retraining.
No integration with your property systems. Traditional services can't access your PMS, so they can't check reservation details, generate access codes, or dispatch maintenance. They're a voice on the line, not a solution.
How Conduit's Voice Agent Works
Connects to your PMS before the call starts. Conduit integrates with Guesty, Hostaway, Lodgify, and more to pull reservation data, property details, and guest notes. When a call comes in, the agent already knows who's calling and why they might need help.
Handles common requests autonomously. Access code failures get diagnosed and resolved with a new code generated from the PMS. Check-in questions are answered with property-specific instructions. Maintenance issues are logged and dispatched.
Renjoy's voice agent 'Joy' handles 5 communication channels and reaches 76% automation, freeing the team to focus on high-value guest interactions.
Escalates with full context when needed. If the agent can't resolve a request, it escalates to your team with the full conversation history, guest details, and attempted solutions already documented.
Learns and improves from every interaction. The agent analyzes every conversation to identify patterns and improve responses. Edge cases get incorporated into future calls automatically.
Core Voice Capabilities
- 24/7 inbound call coverage — every call answered immediately across all properties
- Access code generation and delivery — new code from PMS, delivered on the same call
- Check-in instructions and property information — property-specific answers in under one minute
- Maintenance dispatch — issue logged, urgency categorized, vendor dispatched, guest confirmed
- Availability queries and booking assistance — PMS-accurate answers in real time
- Multilingual support — 140+ languages, same quality across every market
Security and Compliance
Conduit is SOC 2 Type II certified, HIPAA certified, GDPR compliant, and ISO 27001 certified. End-to-end encryption, role-based access controls, and audit logs protect every conversation and guest data interaction.
