Property Management Maintenance Software That Handles Guest Communication in Under 60 Seconds
A guest reports a broken heating system via WhatsApp at 7am. Conduit's agent acknowledges the guest, dispatches your maintenance team via Slack or SMS with property, issue, and priority level within 60 seconds — no front desk relay, no lost message.
Why Maintenance Issues Fall Through the Cracks
Maintenance issues surface through scheduled inspections, guest reports, and cleaner observations. The guest report channel is the most urgent — the WhatsApp message, the Airbnb thread, the 2am call.
By the time it reaches the maintenance team through a manual relay, 15–30 minutes have already passed. There's no structured record of what was reported or resolved. The guest who reported the broken lock never hears back. The review reflects it.
Operations tools like Breezeway manage the work order side excellently: checklists, task assignments, inspection reports. What they don't handle is the live guest communication around the maintenance event — the guest who reported it, the resolution timeline that needs communicating, the courtesy message when the fix is confirmed.
From Guest Report to Resolution Confirmation, Fully Automated
Guest reports issue via WhatsApp
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Agent acknowledges guest in seconds
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Dispatches team via Slack/SMS with:
• Property name and unit
• Issue description
• Priority level
• Full guest context
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Guest receives resolution timeline
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Mid-resolution update if needed
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Completion confirmation sent to guest
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Coordination record created automatically
Every dispatch is documented without anyone filling a form. Conduit's internal agent creates a structured coordination record as a byproduct of the operational coordination. Every maintenance dispatch includes the property, the issue, the timestamp, and the resolution confirmation.
Key Capabilities for Property Maintenance Coordination
- Multilingual support — guest reports in their native language, team dispatched in your preferred language
- Proactive workflows — turn a maintenance failure into a service recovery story with follow-up check-ins and courtesy amenity offers
- Integration with Breezeway, Hostaway, and your current stack — agent pulls property details from your PMS, dispatches tasks to your operations tool, confirms resolution back to guest
- Performance reporting — track automation rate, response time, resolution quality; identify which properties have most issues
- Voice agents for after-hours calls — 24/7 maintenance call handling with automatic dispatch and timeline confirmation
Complementary to Your Existing Maintenance Tools
Conduit is additive, not a replacement. Your operations tool manages the work order; Conduit manages the guest experience around it and the internal dispatch coordination that existing tools consistently miss.
Keep using the operations tool you already trust. Conduit adds the guest-facing communication layer and internal dispatch coordination in days, not months.
Security and Compliance
SOC 2 Type II certified · HIPAA certified · GDPR compliant · ISO 27001 certified. All data encrypted end-to-end with role-based access controls, audit logs, and data residency controls.
