The AI Layer Your Vacation Rental PMS Is Missing
Guesty, Hostaway, and Lodgify handle your booking calendar, channel distribution, and financial reporting. Conduit integrates on top to deliver what every PMS messaging module leaves manual: real-time guest resolution, voice agents, revenue plays, and portfolio intelligence.
What Conduit Adds to Your Vacation Rental PMS
The PMS holds the data. Conduit acts on it. Your PMS stores reservation records, guest profiles, and channel distribution data. Conduit connects to that data in real time and executes on it: sending pre-arrival sequences within 60 seconds of booking, checking availability for early check-in requests, dispatching cleaners when checkout is confirmed.
Voice agents that handle calls around the clock. Human-like voice agents answer every call, qualify intent, and handle requests without voicemail or hold times. Renjoy launched a voice agent named Joy and hit 76% automation within months. Guests think they're talking to a local team member while your staff focuses on requests that genuinely need human judgment.
Revenue plays your PMS messaging module can't execute. Conduit identifies revenue opportunities in the conversation flow: early check-in upsells, late checkout offers, gap-night fills, extension requests. The agent checks availability in your PMS, quotes the price, and closes the transaction in the same thread.
Internal ops coordination across your team. Guest messages don't just need responses — they need action: dispatch the cleaner, update the maintenance log, notify the owner, adjust the calendar. Conduit coordinates across your team and tools, triggering workflows in Slack, work order systems, and your PMS simultaneously.
Portfolio intelligence that surfaces what matters. Track automation rate, response time, and resolution quality across your entire portfolio in one dashboard. BlueGems discovered their AI outperformed humans on response quality 90% of the time, with $6–8K in monthly savings attributable to the Conduit layer above their PMS.
PMS Compatibility
Conduit integrates with Guesty, Hostaway, Lodgify, and more. The PMS decision and the Conduit decision are independent: choose your PMS for booking and channel strength, choose Conduit for the communication upgrade.
Upgrade the messaging without switching the platform. Operators who've invested in a PMS don't need to reconsider the platform choice to get better guest communication. Conduit replaces the messaging module's capability without touching reservation management, channel distribution, or financial reporting.
300+ teams run Conduit on top of their existing PMS infrastructure. The integration is production-ready — operators go live in days, not months.
The Full Communication and Intelligence Layer
- Multi-channel unified inbox — email, SMS, voice, WhatsApp, Slack, all OTA threads in one workspace
- Voice agents — answer calls, qualify intent, handle requests 24/7 (Renjoy's Joy: 76% automation)
- Proactive workflows — pre-arrival sequences within 60 seconds of booking, check-in reminders, post-stay review requests
- Custom tools and API — connect external systems, build custom workflows, give the agent access to your operational stack
- Performance reporting — automation rate, response time, resolution quality in one dashboard
- Escalations with full context — agent escalates with conversation history, booking details, and reasoning
Security and Compliance
SOC 2 Type II certified · HIPAA certified · GDPR compliant · ISO 27001 certified. End-to-end encryption, role-based access controls, audit logs, and policy-compliant agent behavior across all operations.
