Housekeeping Scheduling Software That Handles Guest Requests Automatically
A guest texts at 7am asking for a 1pm checkout. Conduit checks your PMS, confirms availability, notifies the guest, and dispatches the schedule change to your housekeeping team before the cleaner leaves for the property — no relay, no 20-minute back-and-forth.
The Guest Requests That Change Your Housekeeping Schedule, Handled Automatically
Late checkout approvals that update the turnover schedule. Guest requests a late checkout via WhatsApp. Conduit checks PMS availability, confirms the new checkout time to the guest, and dispatches the updated turnover window to housekeeping with property and room details. The three-message relay that used to take 20 minutes closes in under 60 seconds.
Early check-in coordination without the back-and-forth. A guest asks if they can check in at noon. Conduit verifies room readiness in your PMS, dispatches a priority clean request to the housekeeping team, and confirms the early check-in time back to the guest — one automated sequence, no manual messages.
Mid-stay refresh requests routed directly to your team. Guest texts asking for fresh towels and a bathroom refresh. Conduit captures the request, dispatches it to the on-property team with room number and specific task details, and confirms completion back to the guest once the team marks it done.
Booking changes that trigger proactive schedule updates. When a booking extends, shortens, or changes checkout time in your PMS, Conduit's internal agent monitors the event and alerts your housekeeping team before the cleaner arrives at the wrong time — even at 6am when no coordinator is monitoring messages.
Works Alongside Your Housekeeping Scheduling Tool
Actabl, RoomChecking, and Breezeway handle the scheduling board, inspection checklists, and staff assignments. Conduit handles the guest-facing requests that modify the schedule those tools manage.
When a guest sends a housekeeping-related request, Conduit translates it into a structured dispatch: property name, room number, request type, timing, and priority level. Your housekeeping team receives actionable updates in the channels they already use.
How Conduit Coordinates Housekeeping From Request to Dispatch
- Guest sends request via WhatsApp, SMS, email, or their OTA thread
- Conduit checks PMS for availability and booking details (seconds)
- Agent confirms to guest with new timing details and a natural, human-like response
- Structured dispatch sent to housekeeping team via Slack or SMS: property, room, request type, timing, priority
- Completion confirmation sent back to guest when team marks done; full workflow tracked in performance dashboard
Operational Benefits
- Schedules reflect reality — late checkouts, early check-ins, and booking changes update automatically
- Morning coordination takes minutes, not hours — properties running 30+ turnovers/day report cutting coordination time significantly
- Scale without adding coordinators — HomeHop tripled their portfolio without adding coordination staff
- Fewer last-minute scrambles — booking changes at 6am still reach the team before they leave for the property
Security and Compliance
SOC 2 Type II certified · HIPAA certified · GDPR compliant · ISO 27001 certified. Guest messages, booking details, and coordination data are handled with strict privacy controls and full audit logging.
