The Guest Communication Platform That Resolves, Not Just Responds
Most platforms automate the message. Conduit automates the outcome. When a guest reports a maintenance issue or requests early check-in, the agent dispatches your team in Slack, updates the PMS, confirms the resolution, and closes the ticket — without human relay.
96%
automation rate
Cash Flow Street
76%
current automation rate
Renjoy
$500K
asset value unlocked
The Lauderdale Hotel
Why Communication Without Resolution Still Requires a Human
A guest texts about a broken AC unit. Your messaging platform routes the message to the right team instantly. But someone still has to read it, open the maintenance system, create a work order, assign a technician, and follow up with the guest. The message was automated. The resolution wasn't.
Fragmented tools create coordination overhead. One tool handles guest messaging. Another manages internal team coordination. A third tracks upsells. A fourth generates reports. Each solves a piece of the problem and creates a new relay layer between them.
Static automation rules can't handle real operational complexity. Most platforms rely on pre-built templates and decision trees. They break down when a guest asks for early check-in at a property that's still being cleaned, or requests a crib currently assigned to another unit. Conduit checks real-time availability in your PMS, coordinates with your ops team, and confirms the outcome back to the guest without escalation.
From Message to Resolution in One Continuous Workflow
Maintenance requests: dispatch, track, and confirm without relay. A guest reports a broken lock via WhatsApp at 9 PM. Conduit logs the issue, checks maintenance system availability, dispatches the technician in Slack with unit number and issue details, and confirms the ETA back to the guest. When the repair is complete, the agent updates the PMS, closes the ticket, and follows up with the guest.
Reservation modifications: check availability and update the PMS in real time. A guest asks to extend their stay by two nights. The agent checks real-time availability, confirms the rate, processes the modification, and sends the updated confirmation — all in under two minutes.
Upsells and ancillary revenue: offer, confirm, and fulfill automatically. During pre-arrival communication, the agent identifies early check-in opportunities, offers the upgrade, processes payment, and updates the PMS. The revenue play completes without a single manual step.
Voice calls: human-like agents answer every call, 24/7. The autonomous AI voice agent answers calls, qualifies intent, and handles requests around the clock. Calls are logged, transcribed, and synced with the rest of the conversation history.
One Platform for Hotels, STRs, and Mixed Portfolios
Conduit integrates natively with hotel PMS systems (Mews, Cloudbeds) and STR systems (Guesty, Hostaway). Mixed portfolio operators don't need separate tools — the same agent infrastructure handles every property type with the same Learning Loop and performance reporting.
Proven Outcomes
- Cash Flow Street: 96% automation, 1-minute response times
- Renjoy: 76% current automation rate (launched voice agent Joy in month one)
- The Lauderdale Hotel: $500K in unlocked asset value, $3,400/mo NOI increase
- BlueGems: AI outperformed humans 90% of the time; $6–8K/mo equivalent labor savings
- Haven: 95% automation rate, Airbnb Guest Favorite status across portfolio
Security and Compliance
SOC 2 Type II certified, HIPAA certified, GDPR compliant, ISO 27001 certified. 140+ languages. End-to-end encryption, role-based access, audit logs across all agents. 100M+ conversations handled, $3B+ reservation value processed, 1,000+ hospitality brands across 300+ teams.
