Hotel Maintenance Software That Closes the Guest Communication Loop
Conduit is not a CMMS. It's the communication layer around maintenance events — dispatching your team within 60 seconds of a guest report, coordinating multi-party responses, and confirming resolution back to the guest automatically.
< 60 sec
from guest complaint to team dispatch
$500K
asset value unlocked
The Lauderdale Hotel
96%
automation rate
Cash Flow Street
Why Maintenance Issues Still Create Guest-Facing Damage
Guest complaints travel through a human relay — front desk radios maintenance, maintenance logs a work order, 20 minutes pass and the guest has called twice. At each relay point, context is lost and response time grows.
Maintenance teams receive requests through fragmented channels. WhatsApp groups, radio calls, sticky notes. Work orders get lost between shifts. When the shift changes, the context disappears.
Guests rarely get proactive updates after resolution. Your maintenance team closes the CMMS ticket. The guest's loop stays open until someone manually sends a confirmation — which often doesn't happen. Guests call again, or leave a negative review because the issue felt unresolved.
First-Contact Dispatch, Multi-Party Coordination, and Guest Loop Closure
Guest complaint becomes instant team dispatch. Conduit receives the complaint, creates a structured internal dispatch with room number, issue description, priority level, and timestamp, and sends it to your maintenance team via Slack or SMS — under 60 seconds. No front desk relay. No lost context.
Conduit coordinates across housekeeping, vendors, and ops. A broken HVAC might require vendor dispatch, room status updates, and housekeeping coordination. Conduit's internal agent handles multi-party coordination from within the same platform managing the guest conversation.
Resolution confirmation closes the guest loop automatically. When your maintenance team confirms the issue is resolved, Conduit sends the guest a resolution confirmation in the same thread where the complaint was raised. Where appropriate, it includes a courtesy credit per your policy.
Works alongside your existing CMMS. Conduit feeds your CMMS cleaner data — the guest complaint becomes the structured dispatch trigger, your CMMS handles the engineering workflow, and Conduit closes the guest-facing loop. The human relay disappears.
Real Maintenance Scenarios, Handled End-to-End
- HVAC failure at 11pm: Guest texts, Conduit dispatches on-call tech with room number and issue, updates guest with ETA, sends resolution confirmation and courtesy credit — no manual handoff.
- Plumbing issue requiring vendor: Conduit coordinates vendor outreach, books the appointment, confirms service window, updates the guest, and alerts housekeeping for post-repair room check.
- Access code reset at 2am: Conduit resets the code, sends the new one to the guest, and logs the interaction — resolved before your GM wakes up.
- Appliance malfunction requiring relocation: Conduit checks availability, books new room in PMS, notifies housekeeping, and confirms the move with the guest.
Proof: Hotels Using Conduit for Maintenance Coordination
The Lauderdale Hotel unlocked over $500K in asset value through operational efficiency improvements including faster maintenance coordination. Haven Vacation Rentals achieved 95% automation including maintenance requests. Cash Flow Street hit 96% automation rate with sub-1-minute response times.
Security and Compliance
SOC 2 Type II certified, HIPAA certified, GDPR compliant, ISO 27001 certified. End-to-end encryption, role-based access, audit logs across all AI agents.
