Hospitality CRM Software Built From Real Conversations
Traditional hospitality CRM software builds profiles from PMS exports and survey responses. Conduit captures what guests actually tell you: the preference mentioned in a WhatsApp message, the complaint raised mid-stay, the upgrade they accepted.
95%
automation rate
Haven
$6–8K/mo
equivalent labor savings
BlueGems
76%
current automation rate
Renjoy
What CRMs See vs. What Conversations Reveal
Most hospitality CRM software pulls guest data from your PMS: booking history, room type, stay frequency. That data tells you what guests booked, not what they actually wanted. The richest guest intelligence lives in the conversation — the preference mentioned before arrival, the issue raised at 11 PM, the compliment given at checkout.
Conduit builds profiles from what guests say. Every conversation structures operational data automatically: intent, preference, resolution time, escalation category, sentiment. When a guest mentions they prefer a quiet room away from the elevator, Conduit captures that. Traditional CRM software never sees those details.
The data your marketing team actually needs. Hotel marketing managers running segmentation campaigns need to know which guests asked about spa services, traveled with pets, or mentioned celebrating an anniversary. Conduit surfaces that intelligence in structured form.
CRMs Send the Message. Conduit Handles What Comes Back.
Hotel CRM platforms send pre-arrival emails with upsell offers, local recommendations, and check-in instructions. When a guest replies asking about parking or early check-in, most CRM platforms have no real-time response capability — the message lands in a generic inbox and waits hours for a human.
Conduit agents handle responses the moment they arrive, across email, SMS, WhatsApp, and voice. Campaign and conversation happen on the same platform. Guests get immediate answers. Your team doesn't manually triage every reply.
Built for STR Operators Without Email Infrastructure
OTA platforms restrict contact data, guests don't opt into marketing emails, and there's no front desk to collect preferences. Traditional CRM infrastructure doesn't fit the STR business model.
Conduit builds profiles from in-stay conversations without email opt-ins or loyalty program enrollment. Post-stay re-engagement via WhatsApp and SMS achieves 98% open rates with personalized offers referencing their specific stay. The conversation is the CRM.
Haven Vacation Rentals hit 95% automation and earned Airbnb Guest Favorite status across their portfolio. Guests return because the experience feels personal, and the relationship was built through conversation.
From First Message to Repeat Booking
Pre-arrival: Proactive outreach and instant answers capture preferences. Every interaction structures data: preferences mentioned, questions asked, offers accepted.
In-stay: 24/7 support across every channel. When the AI can't resolve a request, it escalates with full context attached — no repeated questions.
Post-stay: Feedback collection and personalized re-engagement. When it's time to book again, agents reach out with offers tailored to the guest's previous stay.
Continuous learning: Conduit's Learning Loop means agents improve with every conversation. Guest profiles compound over time — the second stay is more personalized than the first.
Security and Compliance
SOC 2 Type II certified, HIPAA certified, GDPR compliant, ISO 27001 certified. All guest communication encrypted end-to-end. Role-based access controls and audit logs for compliance reporting. 140+ languages supported.
