StayNTouch

Overview

Conduit integrates with StayNTouch's cloud PMS to extend beyond replying to guests, closing the operational ticket behind each reply. The architecture is the same Conduit runs everywhere: a configurable knowledge base and configurable tools power an external, customer-facing agent on Conduit's own conversational harness (guardrailing and reliability built in), paired with an internal ops agent that does the work. StayNTouch's native guest messaging automates the response; Conduit automates the action behind it: dispatching housekeeping, updating reservations, coordinating vendors, and confirming outcomes, without a human bridging the gap.

Benefits

• Resolution, not just message automation. A guest requests extra towels and the agent replies, dispatches housekeeping through your task system, confirms delivery, updates the room status in StayNTouch, and tells the guest, all in one thread.
• Two-way write-back. Agents read live StayNTouch reservation and guest data and write changes back, consistent with Conduit's write-back across every integrated PMS.
• An autonomous voice agent in production. When a guest calls, the voice agent answers with full StayNTouch reservation context, resolves the request or escalates with the full thread attached.
• An internal ops agent in Slack. Your team asks for today's check-in list, late-checkout approvals, or priority cleaning, and the agent pulls live StayNTouch data and acts on it.
• Mixed-portfolio coverage. Conduit runs the same agent across StayNTouch and other PMSes, so a portfolio on multiple systems gets one unified agent and one set of portfolio intelligence.

How it works

Conduit connects to StayNTouch via secure API and reads live reservation, guest, and room-status data. The customer-facing agent answers guests; when action is needed, the internal ops agent executes the change in StayNTouch, coordinates the team, and confirms with the guest. Every step is observable and logged, and the agents learn from each escalation, so the automation rate climbs over time instead of staying fixed.

Proof

Operators see this play out in production: Haven runs 270 properties at 95% automation, and Renjoy reaches 76% automation across unified channels with a custom voice agent. The Lauderdale boutique hotel added $3,400/mo in NOI and unlocked $500K in asset value by reallocating staff from routine inquiries to revenue work.

Security and compliance

Conduit is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with end-to-end encryption, role-based access, audit trails, and secure model orchestration, the enterprise posture urban boutique operators and hotel groups expect.