Airbnb Keyless Entry That Actually Works for Guests
The smart lock handles the door. Conduit handles every conversation around it — delivering access codes in context, resolving the 2am locked-out call on the first ring, and covering the full arrival-day support load automatically.
Smart Locks Solve Hardware. They Don't Solve Guest Communication.
Access codes sent three days early get lost. Your PMS sends a check-in email with the code 72 hours before arrival. The guest reads it once, then can't find it when they're standing at the door. Scheduled messages don't account for the guest's actual arrival moment.
The 2am 'code isn't working' call still happens. Even with automation, someone has to wake up and fix it. Manual code regeneration and callback delays turn a hardware win into a guest experience failure — and the review that mentions being locked out at 11pm erases the convenience your smart lock was supposed to deliver.
'Can you resend the code?' is your most common support request. Guests lose codes, delete messages, or never see the original email. Each resend request pulls your team away from higher-value work.
Check-in is more than just the code. Parking instructions, WiFi passwords, early check-in questions, and arrival logistics all arrive on the same day. Fragmented communication across email, SMS, and OTA threads creates confusion.
The Communication Layer That Makes Smart Locks Work
Access codes delivered in the guest's active conversation. Conduit pulls the code from your PMS or access control system and delivers it on arrival day in the same WhatsApp, SMS, or email thread where the guest has been asking pre-arrival questions. Parking details, WiFi password, and check-in instructions land in the same message.
Instant resends, 24/7, in any channel. When a guest replies 'can you resend the code?', Conduit's agent responds instantly with the access code and any other check-in details. Cash Flow Street hit 96% automation with 1-minute response times — the most common check-in support request handled automatically.
The 2am access failure call, resolved on the first ring. Conduit's voice agent answers the call, verifies the reservation in your PMS, generates and delivers the updated code, and confirms the guest is inside. All on the same call, without waking the host.
Complete check-in coverage. The parking question, the early check-in request, the WiFi password, the bag storage inquiry — all handled in the same conversation thread. Proactive workflows trigger reminders and check-in details at the right moment.
The Layer Above Your Smart Lock and PMS
┌─────────────────────────────────┐
│ Conduit — Guest Communication │ ← Delivers codes, handles support,
│ Layer │ resolves 2am calls
├─────────────────────────────────┤
│ PMS (Guesty, Hostaway, etc.) │ ← Source of truth for bookings
├─────────────────────────────────┤
│ Access Control (RemoteLock, │ ← Code generation + scheduling
│ Hostex) │
├─────────────────────────────────┤
│ Smart Lock Hardware │ ← Physical door access
└─────────────────────────────────┘
Conduit connects to your PMS and access control platform via API to pull codes and booking data, then handles every guest interaction around keyless entry. Your existing tech stack stays in place.
Security and Compliance
Conduit is SOC 2 Type II certified, HIPAA certified, GDPR compliant, and ISO 27001 certified. End-to-end encryption, role-based access controls, and audit logs protect all guest data and access code handling.
