Conduit V3 is live

A guest messages at 2am asking to check in early. They want a real answer, not a ticket number and a wait. That moment, multiplied across millions of stays, is why we built Conduit: AI agents that elevate the customer experience in hospitality. Not a dashboard guests never see, not a chatbot that bails the second things get hard.

V3 is the biggest rework we've shipped. Smarter agents on both sides of your business, an inbox that keeps up, escalations that carry their context, and Operator sitting on top of it all.

The guest's side

Take that 2am guest. The agent that answers them is its own thing now, with one job. We call it an external agent: contact-facing, triggered by an inbox type, with guardrails and behavior you control. You set how it sounds and what it's allowed to promise. You decide when it should slow down and pull in a person.

The guest gets a fast, accurate, on-brand reply because someone shaped the agent to do exactly that, in any of 140-plus languages, at any hour. Guests remember the stay where everything just worked. This is the layer that makes that the default.

Your team's side

The other half of hospitality never touches a guest. Someone still has to reconcile a reservation, flag a maintenance issue, or chase down why a payout never landed. It's real work, and it wears people down.

V3 adds internal agents for exactly that. An internal agent has no inbox. It's operational. You trigger it from the channels you configure, or you hand it work through Operator. It runs the grind so your team doesn't, which means their hours go to the guest who's upset and the VIP arriving Friday, the things only a person can actually fix.

Every agent has a home

Each agent lives on its own page now. Activity, settings, personalization, behavior and guardrails, in one place instead of five screens. You can see what an agent has been doing and tune how it does it without hunting for the right toggle.

Agents connect to channels too. Slack is live today; Teams, Phone, Email, and WhatsApp are on the way. So an internal agent can drop a heads-up in the right Slack channel the second something needs eyes.

You don't start from scratch, either. There's a marketplace of ready-made agent templates, so a team can stand one up on day one and shape it from there.

Meet Operator

Operator is the copilot you talk to. It lives in the app, and you can reach it in Slack, with Teams on the way.

Ask Operator a question about your data and it answers. Need the numbers in hand? It builds downloadable PDF reports with charts, or CSV exports when you'd rather slice the data yourself. It can create and update contacts, edit your knowledge base, tune how your agents behave, and step in when an escalation gets stuck. It reads from everything in your workspace, and it can act on it, not just describe it.

A faster inbox, sharper escalations

The inbox keeps up with a team that lives in it. Marking a conversation done registers instantly, typing no longer jumps the cursor, and inbound calls show up where you're already working.

Escalations got sharper too. When an agent hands a conversation to a person, the handoff brings the context with it instead of dropping a cold thread in someone's lap. The guest doesn't repeat themselves, and your teammate picks up where the agent left off.

The numbers behind it

We've handled more than 100 million guest conversations and influenced over $3 billion in reservation value, across 1,000-plus brands and 300-plus teams. SOC 2, HIPAA, GDPR, and ISO 27001 certified.

V3 is how that track record compounds: agents you configure once and trust to run, in the inbox and behind the scenes.

See it in action

Watch the full V3 launch. V3 is live today. Try it on your own data.