Conduit now connects to Oracle Hospitality (OPERA)

In short: Conduit now integrates with Oracle Hospitality (OPERA), the property management system behind a large share of the world's hotels. Once connected, your Conduit AI agent reads reservations, guest details, bookings, listings, and live availability straight from OPERA, and it can act back through the full Oracle API to create and modify reservations on its own. It can even work the revenue side, pairing live availability with your CRM to run group-sales outreach.

What is Oracle Hospitality (OPERA)?

Oracle Hospitality OPERA is one of the most widely deployed property management systems (PMS) in the hotel industry. It runs the core of daily hotel operations: reservations, the front desk, room inventory and availability, rates, guest profiles, and group blocks. For a large share of branded and independent hotels worldwide, OPERA is the system of record, the single place where the real state of the property lives.

That also makes it the most important system for an AI agent to plug into. If your AI can't see and act inside OPERA, it can't really help run the hotel.

What the Conduit and OPERA integration does

Connecting OPERA to Conduit does two things at once. First, it gives your AI agent the full context of your property and your guests. Second, it lets the agent take real actions inside OPERA on its own, not just read data, but change it.

In other words, Conduit reads from OPERA and writes back to it. That two-way connection is what turns an AI from a chatbot that answers questions into an agent that actually does the work.

What Conduit reads from OPERA

Once OPERA is connected, Conduit continuously syncs the data the agent needs to be genuinely useful.

Reservations

Every reservation flows into Conduit and stays in sync, so the agent always knows the current state of each stay: who is arriving, when, for how long, and under what terms. No stale exports, no guessing.

Guest contact details

Guest profiles and contact details come across so messages reach the right person on the right channel. The agent can personalize every message to the individual guest instead of sending a generic template.

Booking information

Booking details tie each guest to their stay, the dates, the room type, the rate, and what they actually reserved, so the agent answers with the specifics of that booking rather than a vague, one-size-fits-all reply.

Listings and property knowledge

Listings sync so the agent has the right knowledge scoped to the right property. Each property's policies, amenities, and rules are partitioned correctly, so a guest at one property never receives an answer meant for another. This is what keeps a multi-property portfolio from collapsing into a single confused knowledge base.

Live availability and group blocks

Live availability stays in sync across every room type, including group blocks. The agent always knows what is actually open to sell right now, not a snapshot from this morning. Because availability, rates, and inventory (ARI) update in real time, the agent can answer "do you have a room?" accurately and then act on it.

Together, this is the difference between a generic chatbot and an agent that understands your operation. Every reply is grounded in the real reservation, the real guest, the real property, and real-time availability.

What Conduit can do in OPERA

Reading data is table stakes. The real unlock is action.

Connecting OPERA gives the Conduit agent access to the full Oracle API through our MCP adapter. In practice, it is like giving the agent a direct connection into OPERA: anything the Oracle API supports, the agent can do. That includes:

• Creating new reservations
• Modifying existing reservations (dates, room types, requests, and more)
• Pulling and updating the records a front desk works with every day

So when a guest asks to move their stay, the agent doesn't just say "let me check on that." It goes into OPERA, makes the change, and confirms it back to the guest, the same way an experienced team member would, with the approvals and guardrails you set.

Group sales: turning availability into revenue

Most AI in hospitality is framed around guest service. The Conduit and OPERA integration also opens up the revenue side.

Because Conduit sees live availability and can connect to your CRM, the agent can work group sales. It knows which dates and room types have open inventory, including group blocks approaching their cutoff date, and it knows the accounts and leads sitting in your CRM. Put those two together and the agent can run proactive group-sales outreach: following up with meeting and event planners, surfacing open blocks, and chasing pickup, so rooms get sold instead of quietly releasing back into general inventory.

For properties that depend on MICE and group business, that is the difference between blocks that fill and blocks that expire.

Why an OPERA integration matters for AI in hotels

Most AI in hospitality stops at answering questions. The hard part has always been doing the work, and the work lives in the PMS. An AI that can't reach into OPERA is limited to FAQs and handoffs.

By connecting to OPERA on both sides, read and write, Conduit closes that gap. Your agent can see your live inventory, your reservations, and your guests, and act on all of it, with the approvals and guardrails you define. That is what it takes for AI to move from a novelty to an actual member of the team.

Frequently asked questions

What does the Conduit and OPERA integration do?

It connects your Conduit AI agent to Oracle Hospitality (OPERA) in both directions. Conduit reads reservations, guest details, bookings, listings, and live availability from OPERA, and can create and modify reservations through the Oracle API.

Is the OPERA data sync real-time?

Yes. Availability, reservations, and guest data stay in sync, so the agent works from the current state of the property rather than a stale export.

Can the AI agent create and modify reservations in OPERA?

Yes. Through Conduit's MCP adapter, the agent has access to the full Oracle API, so it can create new reservations and modify existing ones, with the approvals and guardrails you configure.

Does Conduit support group bookings and group sales?

Yes. Conduit syncs group blocks and live availability, and it can pair that with your CRM to run group-sales outreach, helping fill open blocks before they reach their cutoff date.

How do I connect OPERA to Conduit?

If your hotel runs on Oracle Hospitality (OPERA), connecting it to Conduit takes minutes. Book a demo and we'll walk you through it on your property.

Oracle Hospitality (OPERA) is available to connect in Conduit today. Book a demo and we'll show you how it works on your property.