Winter Advent Calendar

🎁 Welcome to Day 10 🎁

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Introducing: 𝗧𝗼𝗽𝗶𝗰𝘀 𝗘𝘅𝗽𝗹𝗼𝗿𝗲𝗿

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AI organizes every single customer conversation into Topics and Subtopics automatically. No more guessing what's driving your support volume or where quality is slipping. You get an unprecedented view of what your customers are actually talking about, patterns, trends, and insights you couldn't see before.

What this means for you:

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• Every conversation automatically categorized by topic and subtopic
• Identify quality issues before they become problems
• Understand your customers at a level you never could manually

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You've been having thousands of conversations. Now you can finally see what they're telling you.

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🎁 Welcome to Day 9 🎁

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Introducing: Scheduled Workflows

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Break your workflows into manageable batches that run automatically over time. Pick your start date, set how many contacts, and let the system handle the rest. No manual triggering. Just steady, controlled execution at the scale you need.

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What this means for you:

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• Set it once, the system runs each batch automatically on schedule
• Control your credit usage by spreading workflows over hours or days
• Finally use workflows at true scale without hesitation

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You don't need to do everything at once. You just need to get it done right.

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🎁 Welcome to Day 8 🎁

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Introducing: Your Agentic Sidebar

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Stop clicking through menus and reading documentation. Just talk to your sidebar like you'd talk to a colleague who gets it. Ask a question, describe what you want to build, and it handles the rest, answering you, updating agent descriptions, or building entire workflows from your instructions.

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What this means for you:

• Ask questions in plain English and get instant answers
• Describe what you want—the system builds the workflow for you
• No more hunting through settings or reading help docs

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You talk. It builds. That's it.

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Try the Agentic Sidebar now, go crazy on the workflows.

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🎁 Welcome to Day 7 🎁

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Introducing: The Unified Escalations Tab

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We have moved every knowledge gap into a dedicated, purpose-built space. No more digging through general logs to find where the AI got stuck. Whether your agent need your help on a chat message or a voice call, every escalation now lives in one clean, easy-to-manage space.

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What this means for you:

• A single home for all knowledge gaps, separated from the noise
• Review and resolve escalations for both Text and Voice agents
• Fill knowledge gaps faster with a streamlined, user-friendly interface

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Train your multi-channel agents in one place, whether they speak or type.

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🎁 Welcome to Day 6 🎁

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Introducing: End-to-End Workflows

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Your AI agents don't just handle the first interaction, they follow through. If a customer doesn't respond, the agent follows up. If they book a meeting, they confirms it's still happening. And if plans change? The workflow adapts and keeps things moving.

What this means for you:

• Agents manage the end to end relationship

• If something changes, the system adapts and reroutes

• Nothing falls through the cracks—everything gets managed end-to-end

Your agents don't just start conversations. They finish them.

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🎁 Welcome to Day 5 🎁

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Introducing: Value Attribution

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We are moving beyond blind guesses. You can now tie a specific monetary value to your automation. By using your own key levers, Conduit now calculates the actual money your AI agents are saving the business.

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What this means for you:

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• Define granular inputs like your specific cost of labor
• Transform your "Automation Score" into a tangible dollar amount
• Generate accurate reports that show the exact ROI of your support automation

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Starting today, turn your automation score into measurable financial value.

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🎁 Welcome to Day 4 🎁

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Introducing: Workspaces & Organizations‍

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One control center that sits above all your workspaces. Manage multiple brands, teams, and members from a single view. See everything, control everything, without the chaos of jumping between tabs.

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What this means for you:‍

• Oversee all your workspaces from one unified dashboard
• Manage members, permissions, and credits across every brand
• Track notifications and insights across your entire operation

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When you're running multiple brands or managing an agency, you need altitude. Today, we're giving you the view from the top.

🎁 Welcome to Day 3 🎁

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Introducing: Agent Packs

Pre-built templates for the most common use cases, created by your peers and industry experts. No more staring at an empty workflow wondering where to begin. Just pick a pack, launch in one click, fine tunes it if needed, and you're up and running.

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What this means for you:‍

• Instant access to proven agent templates built by industry experts
• One-click deployment to get started immediately
• Fully customizable to reflect the uniqueness of your business

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The template gives you structure. You add the personal touch that makes it yours.

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🎁 Welcome to Day 2 🎁

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Introducing: Instagram DM in your inbox

Your unified inbox now includes Instagram. Because when a potential customer slides into your DMs with a question, or a booking inquiry, you need to be ready, not scrambling between apps.

What this means for you:

• Every Instagram message lands directly in your unified inbox

• Respond to DMs alongside emails, texts, and other channels

• Never miss an inquiry, no matter where it comes from

The modern customer doesn't care which channel you prefer. They care that you're there when they need you. Today, we're making sure you are.

🎁 Welcome to Day 1 🎁

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Introducing: Workflows Integrations

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Connect your favorite platforms, and watch as information flows automatically into both ways. You were able to connect Notion; you are now able to connect even more tools.

What this means for you:

• Connect new integrations like Airtable, Salesforce, and Hubspot in just a few clicks

• Your workflows stays fresh with real-time updates

• Smarter AI responses powered by richer, more comprehensive data

The stronger your workflows, the smarter your operations. And today, we're making it easier than ever to bring everything together.

The most wonderful time of the year, when there is a mix feeling between having to finish your entire to do list before the holidays and the joy to finally get your ugly Christmas sweater out.

This December, we're unwrapping something special: 10 new features in 10 days, the second edition of our very own Advent Calendar, built just for you.

Starting next week, check your inbox each morning for a fresh surprise. Think of it as our way of saying thank you for being part of our community this year.

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Here's how it works:

• One new feature drops each day for 10 days

• You'll get an email announcement with everything you need to know

• Every feature goes live immediately, no waiting required

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The countdown begins soon. Keep an eye on your inbox.

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Happy holidays,

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